WE’RE HERE
TO HELP

Wio is an intelligent financial platform that reboots business and personal banking for everyone. With a holistic offering in one single app, Wio provides limitless options at the touch of a button. Its simplified and fully digital bank account opening, personalised options and seamlessly integrated services are built around each client's needs, helping them spend, save and plan for their life journey. Wio is regulated by the Central Bank of the UAE.

Meet the future of business banking through one intelligent app. Wio Business allows you to open your business account fast, automate your admin, manage your payments seamlessly, budget for VAT, and much more! We have advanced online services to suit a tech-loving generation and give business owners their time back.

Wio Business accounts will be available to any UAE-based company with a valid trade license.

Freelancers with a freelancer permit will be able to open a Wio Business account.

You will need the following documents for a hassle-free Wio Business account opening:

1. Memorandum of Association (MOA)

2. Trade License

3. Power of Attorney (POA)

4. Board Resolution

5. Proof of address

Any of these documents will be accepted as proof of address:

• Title deed/UAE VAT filling

• Valid Ejari/tenancy contract

• Utility bill (last 3 months)

• Bank statement (last 3 months)

We will also need these documents from your partners (if any):

1. Valid Emirates ID

2. Valid Passport copy

3. Valid VISA (If applicable)

4. Trade License or certificate of incorporation

5. MoA

6. Shareholder Structure (Optional)

To complete the Wio Business account application process:

1. The company's authorized individual must have a valid Emirates ID and visa.

2. For the business partner's information, if they are a UAE resident, they must have a valid Emirates ID.

To complete the Wio Business account application process, the company must provide proof of address as evidence of its physical existence.

You can use any of the following as proof of address:

1. Title deed

2. UAE VAT filling

3. Valid Ejari/tenancy contract

4. Utility bill (last 3 months)

5. Bank statement (last 3 months)

We plan to extend our services to individuals like you soon. Keep an eye out for updates.

Wio is regulated by the Central Bank of the UAE. We take all the necessary precautions to keep your account and payment services protected.

We're digital, but you can reach out to our team through our call center on 600500946 and our email care@wio.io.

Raising a complaint is easy and simple. Just get in touch through any of our contact channels and explain your issue. The advisor will raise the complaint for you.

If your complaint requires us to discuss your account, we may redirect you to another channel so that we can authenticate you.

If you have a query about anything related to the bank, the first step is to contact us in one of the methods below:

• Phone: 600 500 WIO (600 500 946)

• WhatsApp: 600 500 WIO (600 500 946)

• Email: care@wio.io

Our agents will do everything they can to solve the issue. However if you’re unhappy with the resolution please let the agent know and they will offer to raise a formal complaint.

If you choose to raise a formal complaint the agent will pass the case to a complaints handler. The complaints handler will examine your case to make sure we have acted in line with our internal processes and the law.

You will receive a written response within 14 business days with the outcome of your complaint. We may uphold, partially uphold, or reject your complaint and will explain the reason why.

If you’re unhappy with the outcome of the complaint investigation you can let us know and send your complaint to our “Complaints Resolution Mechanism”. This will be a second check to make sure the first check was correct.

Finally, if you still believe that you have not been treated correctly, you can contact Central Bank of the UAE.